Support

We're here to help. Most questions are answered below or in the FAQ.

Common issues

I forgot my password

Use the “Forgot password” link on the login screen to reset it by email.

My workout isn't loading

Make sure the app is updated and you have a connection, then fully close and reopen it.

I was charged after the trial

The 14-day trial converts automatically if not cancelled. Contact us and we'll help review your billing.

Coach audio won't play

Check your device isn't on silent and volume is up; re-select your coach in Settings if needed.

Apple subscription

Settings → your name → Subscriptions → Calisthenics Lab

Google subscription

Play Store → Payments & subscriptions → Subscriptions

Web subscription

Account → Billing → Manage subscription